This Spectra Return policy (“RETURN POLICY”) sets forth the return terms governing Biot Device & related accessories item and Biot App on mobile platform (collectively “BIOT”), sold by Spectra Technovision (India) Pvt. Ltd. (“SPECTRA”) through online website / in-App or authorised reseller partner. Any return or refund can be processed under the provisions set forth in this policy only. Any other circumstances shall not be accepted as valid argument for return or refund.
ORDER CANCELLATION
Orders booked on biotworld.in for hardware items can only be cancelled before they are packed for shipping.
- You can cancel your order online by using our online order search. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.
- In a rare case if a cancelled order is still delivered, please raise a return request within 24 hours at admin@biotworld.in. Return will be taken only if product is not activated and not used with the Brand Seal intact.
- If payment transaction has been successfully completed, then it may take up to 30 days for the refund credit to reflect in your account.
RETURNS UNDER MONEY-BACK GUARANTEE
Please make sure to include original packaging, cables and power adapters when sending the device to us. Please make sure to register your Money-back claim within 21 days from the date of invoice. Any claims raised beyond this timeline shall not be entertained.
- Only requests raised within 21 days from the date of invoice shall be considered for refund.
- After raising the refund request, it is client’s responsibility to send the device including original packaging, cables and power adapters to us on the address mentioned in Shipping Info.
- The refund shall be processed within 48 business hours after the device is received at our end.
- In case the device is found to be physically damaged, deduction may get charged from the refund amount. The extent of deduction shall depend on the actual damage and at sole discretion of Spectra.
- Refund amount shall be after deduction of Payment Gateway charges (Usually between 2.4% to 3.6% based on your mode of payment)
- The refund shall be processed via the same mode as original payment.
- Please allow 5-6 days for the payment to reflect in your bank account.
DEFECTIVE PRODUCT RECEIVED
In case the product is not working upon unboxing or within 7 Days from the date of receipt, kindly arrange to send the product to Spectra Service Center in original box with all inbox accessories and invoice.
- The Spectra service Centre will check the product to your satisfaction. Post assessment(*), if the product is certified by the Service Centre as defective, replacement will be shipped to customer, subject to product availability, within 10 working days.
- In case of stock unavailability of the product, a refund will be initiated and it may take up to 30 days for refund credit to reflect into your account.
(*)Note
- Only functional defects will be covered.
- Network/Software related defects will not be covered.
- Box and all original accessories should be available.
- There should be no sign of damage, tampering, water log
SUBSCRIPTION
You may stop the Biot App subscription at any time for any reason, by following the instructions on Biot. We do not offer any refund.
You can migrate to higher subscription plan at any time. New subscription plan will come into effect immediately and any amount due for old plan will be readjusted in new plan terms.
REFUNDS (IF APPLICABLE)
Once your product is received at our service center and inspected, we will send you an email to notify you that we have received your returned item. Once your request is qualified for refund, a refund process will be initiated and it may take up to 30 days for refund credit to reflect into your account.
PRODUCT WARRANTY
Spectra warrants that the hardware will be free from manufacturing defects in materials and workmanship and the warranty period will be product specific. Product warranty will be provided on Return To Base (RTB) basis.
In the event of hardware issue, repairs/replacement of any part/s of the unit will be carried out through our Service Center.
This warranty is VOID if the product is misused, altered, tampered with or is installed or used in a manner that is inconsistent with Spectra’s written recommendations, specifications and/or instructions.
Proof of purchase is a pre-requisite to claim warranty. Any extended warranty offered by Spectra has to be supported by relevant proofs.
Spectra\\’s obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
SHIPPING
To return your product, kindly arrange to send the product to our service center at 707-708, Venus Atlantis Corporate Park, Prahladnagar, Ahmedabad – 380015, Gujarat – India.
Depending on your location, the time it takes for your exchanged product to reach you, may vary.
CONTACT INFORMATION
If you have any issues or grievance about our Return Policy, do not hesitate to contact us at
admin@biotworld.in
