Welcome to our Support Center

BIOT is a biometric access control and attendance management solution for the SME segment. It manages employee attendance and door access seamlessly.

Biot application supports active 100 users. The selected plan will determine the exact manageable users.

Biot is currently supported by both Android (v. 6 or above) and iOS (v. 11 or above).

One can buy the Biot device and related accessories from our website's SHOP section or authorized reseller partners. Click https://biotworld.in/locate-a-partner/ to know our authorized reseller partner near you.

The design, labeling, and installation of the Biot device are user-friendly.
You or a qualified electrician can install a Biot device easily. Each box contains a quick installation guide for reference. In case of any further support, please write to us at support@biotworld.in.

The design of the Biot device menu and application is self-explanatory and has a simple user-interface. Still, if you require any support, please feel free to write to us at support@biotworld.in along with your contact details. Our team will contact you at the earliest.

The finger on the fingerprint sensor should be parallel and resting flat for high accuracy. The pad of your finger and the fingerprint sensor should be perfectly aligned to capture the maximum biometric signature.

Users can register any 2 of their fingerprints. If the registration process is unsuccessful, then users can be assigned a BLE (Bluetooth) Tag.

Not at all. Biot’s fingerprint sensor is a superior matching engine that scans fingers in a fraction of a second when placed properly. If problems persist, please try registering an alternate fingerprint.

Biot’s fingerprint sensor can authenticate standard wet (during monsoons) and standard dry (during winters) fingerprints easily. However, oily or greasy fingers should be cleaned before attempting to scan because if the sensor is left dirty or soiled after multiple such uses, it won’t scan accurately due to a substantial layer of dirt over it. To clean the sensor in such cases, wipe it off carefully with a smooth, micro-fibre cloth.

In ideal conditions, the authentication process takes just 0.5 seconds. The parameters that can affect this response time are: improper placement of the finger on the sensor, untidy finger, and a dirty or dusty fingerprint sensor.

Your face needs to be captured by the app from various angles (front, left & right profiles, top and bottom profiles). During registration, the user should be in a well-lit area, and his/her face shouldn’t be covered in any way for instance with scarves, masks, eyeglasses, caps, etc.

It is not recommended to have a master (first) entry with any kind of accessory hiding any part of your face. If you prefer to do so, the authentication response time may vary.

No. It is highly unadvisable to register your facial scans with accessories like masks, scarves, sunglasses, etc.

In ideal conditions, the authentication process takes just a fraction of a second. The parameters that can affect this response time are: partially covered face, internet connectivity issues, and the mobile camera lens’ clarity.

Go to Main Menu > User. Select the employee and under the Identity tab, the user can activate or deactivate a BLE tag by ticking on the respective option in “Assign BLE Card”.

Go to Main Menu > User. Select the employee and under the Identity tab, the user gets an option to assign the BLE tag by ticking the “Assign BLE Card”.  An auto-generated BLE Tag ID will be displayed.

If you have been assigned a BLE Tag, a bluetooth symbol will appear on your dashboard in the centre of the screen

No, currently on Biot, only one-factor authentication is required for attendance/access. The access is granted either via the BLE tag or scanning of one’s finger on the device.

The BLE Tag is used for contactless access and marking attendance of employees. The Biot device and the phone’s Bluetooth connectivity must be turned ON. Then, the employee needs to login into the Biot application and click on the ‘Bluetooth’ icon to access and/or mark attendance.

Note: Only Premium and Elite Accounts are eligible to use the BLE Tags.

The BLE tag is mapped with Employee ID, so in case the user changes the mobile or device, the efficiency in operating the BLE tag won’t be compromised. The BLE tag will remain the same as assigned to the particular Employee ID.

Not at all, the BLE Tag feature is offered to Premium and Elite subscriber accounts at no additional costs.

Biot application supports active 100 users. The selected plan will determine the exact manageable users.

Follow the given steps to enrol a new user:
1) Login as administrator or sub-admin.
2) Go to Main Menu > Users.
3) Click on "+" at the top right corner.
4) Mention the relevant information in the provided fields to create a profile.
5) Click on Next.
6) Select the device to capture the fingerprint, scan the fingers, assign BLE Card, and capture face details.
7) Click on Next.
8) Select the device to provide access or mark attendance.
9) Click on Next.
10) Mention the applicable week-offs and working hours.
11) Click on Save.

The Administrator or the sub-admin are authorised to enrol a new user.

Go to Main Menu > User – You will be able to view the entire list of all the registered users and their details.

Note: Admin rights are required to view user details.

Go to Main Menu > User – Select the employee and under the Identity tab, you will get the option to register the fingerprints of the employees: Finger 1 and Finger 2.

Select the Biot device, click on the Finger 1 button and then proceed to put your fingerprint on the fingerprint sensor area of the selected Biot device. The device will prompt to lift and put the finger on the screen again. Upon successful registration, a message will be displayed.

Go to Main Menu > User. Select the employee and under the Identity tab, you will get the option to capture face details; tick mark on the same.

The ‘capture template box’ for five different face angles (Front, Left, Right, Up and Down) will be displayed. Select one box and it will enable the mobile camera. Click the face image in a manner that the entire face fits inside the given square grid.

Go to Main Menu > User. Select the employee and under the Identity tab, one gets the option to assign a BLE tag by ticking the “Assign BLE Card”. An auto-generated BLE will be displayed.

Go to Main Menu > User. Look for the specific employee, click on the ellipsis (three dots) and select ‘Resign’ option to retire the user. It will prompt a message for entering Resign Date and Reason.

The Biot App supports only one Admin. The Admin is the first registered user who creates the account. Admin user can create multiple Sub-Admin user(s). Both Admin and Sub-Admin Users have the rights for User Management, updating of Leaves & Holidays, and Report generation. However, only the Admin user has the rights for Device Management, Policies, and managing of the subscription plan.

The Biot App has different types of users: Admin, Sub-Admin, Approver, User.

1. Admin User has the complete rights to all the menus viz. Device Management, Policies, User management, Leave, Holiday, Report, and also managing the Subscription Plan.
   2. Sub-Admin User can add new Users, update Leaves & Holidays, and generate reports.
   3. Approver User is the reporting manager to any user and can sanction applications made by a User.
   4. User and all credentials higher than this can view their attendance, make applications, and view the holiday list.

All the Users of the Premium & Elite Plans have an option for using the BLE Tag and the Elite plan offers an exclusive feature of Face Recognition.

Go to Main Menu > Device Management > Device. This section has the list of all the Biot devices.

Go to Main Menu > Device Management > Device - To add a Biot Device, click on Add Button +, and ensure that Bluetooth is enabled on your phone.

The app will search for Biot devices within the Bluetooth range. Once you see your desired Biot device on the list, select it, then proceed to select the available WiFi network. Click on “Get Nearby Wi-Fi List” and enter the correct password of the given Wi-Fi Network for a successful connection.

Now, you can give a Device Name to the Biot device and set Use Of Device as Attendance/Access/Both and click on Add Device to finish. This will prompt a success message.

The parameters that can be configured on Biot device from the application are time and date format, display picture, access allowed/denied message and duration, lock relay time*, DOTL ON/OFF & time duration*, fingerprint sensor security level, remote door open/close, schedule door open/close, screen saver (upto 4) along with switching and idle time, software update, factory reset, restart, data synchronization, and fetch device log.

*In case any lock is connected to the Biot device.

You can set up to 4 screensavers. Go to Main Menu > Media.

For the selected Biot device, set Screen Saver as ‘Enabled’, Screen Idle Timeout’ (in seconds), and ‘Screen Change Time’ (in seconds). Click ‘+’ to add images by taking a photo through the smartphone’s camera or import from the picture gallery of your phone, and click on ‘Save’.

No! The Biot device doesn't support live video on screen.

Only the Admin User can control the device lock interface remotely from the mobile application.

In Biot, one can create a schedule to keep the door OPEN or CLOSED.

Go to Main Menu > Device Management > Schedules. For the chosen Biot device, add schedule ‘+’ and sent ‘From Time ~ To Time’ in HH:MM format, ‘Door Status” as OPEN or CLOSE, ‘Day of the Week’, and then click on ‘Save’. One can add multiple schedules and can also enable/disable the defined schedules using the toggle key.

Go to Main Menu > Device Management > Device Logs. For the chosen Biot device, select ‘From Date’ & ‘To Date’ for the time period of which you want to get the transaction logs with time of access and name of the employee. The log data can be exported and shared in a PDF format.

In order to operate the Biot device as Access Control device, the additional components required are: EM lock along with suitable L or U bracket, exit switch, magnetic contact (optional), and buzzer or LED (optional).

The Biot device is designed for residential and commercial purposes. We offer lock assemblies that are suitable for wooden as well as glass doors. For any further queries or support, please feel free to contact us at support@biotworld.in to select an appropriate assembly.

The L and U brackets are used to install EM Locks. The L bracket is recommended on wooden or metallic doors when the door frame-width is narrow, and the U bracket is recommended for a frameless glass door.

There are multiple factors to be considered to select a suitable lock assembly for your door. Factors like the opening direction of the door, material of moving the door, material of the fixed door frame, and the final position to lock the moving and the fixed portion. These things help to understand the right lock assembly for your door. For further queries, you can contact us at support@biotworld.in.

In order to exit the premises secured with the Biot solution, an exit door can be opened by an exit switch connected next to the door and/or anywhere else. Also, the administrator can give a command from the Biot app to open the door.

As of now, no such “device tampering” notification is sent to the administrator on Biot app for such activity.

An EM lock with feedback sensor or a magnetic contact is required to get an alert, when the door remains open for a longer duration. The sensor output has to be connected to DOTL and the duration of seconds needs to be mentioned for which the door can remain open after a successful punch. If the door remains open after the pre-defined duration, then an alert will be sent to the Biot app. The app will trigger the sound of the in-built buzzer and give a command to GPO (General Purpose Output) for desired action.

Yes, this can be achieved by connecting magnetic sensor at Door Sensor input.

Admin User can operate, i.e. Open/Close the door using the mobile app from the dashboard.
Note: The feature will only work when the Biot device and app are connected to internet.

The wiring diagram of an access control solution is available in the “Quick Installation” guide leaflet, provided in the packaging box. In case of any further enquiry, please write to us at support@biotworld.in.

Yes. Based on the configuration, an alert can be sent to the administrator and sub-admin of the Biot app for authorized access as well as unauthorized punch.

Yes! This can be achieved by connecting magnetic sensor at Door Sensor input.

Go to Main Menu > Device Management > Device Log. For the selected Biot device, select ‘From Date’ & ‘To Date’ to get the transaction logs with time and name of the employee. The logs can be exported or shared in a PDF format.

The Admin User can click on Active Users on the Dashboard to get the details of daily attendance of all the employees. Alternatively, Go to Main Menu > Attendance – by default, the prevailing date attendance will be displayed to the Admin User and prevalent month attendance to all the other Users.

There is no need to setup time sheets of user, the Biot application has inbuilt pre-designed reports.

The Late Dashboard gives the list of employees who come late. Alternatively, Go to Main Menu > Attendance – toggle first column ‘IN field’ to get Late Coming Hours.

Go to Main Menu > Attendance – toggle the third column ‘Hours’ or ‘Present’ to get working hours of employees.

No. Pay slips cannot be prepared from Biot. Only the monthly attendance record is available in this regard.

Yes! This can be achieved while creating the policy. The paid leave policy is applicable on monthly basis.

Yes! The monthly attendance of a user can be viewed or exported in PDF format.

The list of absenteeism can be checked by the administrator and sub-admin from their respective dashboard by selecting ‘Absent’.

It can be achieved by two methods:

• A user applies punch and the request for approval will be forwarded to the reporting manager, as defined in the system.
• Administrator or Sub-admin can apply manual punch on behalf of the user.

1. Minimum half/full day working hours plus with/without break time.
2. Late arrival / Early arrival and ‘Allowed count’ per month.
3. Leave Policy.
4. Tour Approvals.

Go to Main Menu > Reports. Select Attendance Card Report. For the selected Month and Users, attendance report will be generated and can be downloaded or shared in PDF format only.

Currently, the reports can only be exported in PDF format.

Go to Main Menu > Leave > Leave Balance. This will display leave balance for all the Users and can be downloaded or shared in PDF format only.

The User Self-Service feature facilitates a user to check and apply his/her attendance, to apply for leaves and tours, and check the status of their application anytime and anywhere on the Biot app.

Go to Main Menu > Users – click on the “three vertical dots/ellipsis”. Then, select ‘Re-send USS Invitation’ to send an invitation to a User.

A user can perform his/her daily attendance activity using USS like - View attendance; Apply for forgotten punch/tour/leave; Check the status of application raised; Check the list of holidays for the on-going year, etc.

Yes! A notification will be sent to the Admin and Sub-admin for any such application made by any user.

Admin / Sub-Admin / Approver User can sanction the application made by the User. To sanction an application – Go to Main Menu > Sanction: Select the application, select Approve/Reject, and mention the remark (if any), and click on Save.

No! Once the record is saved and approved, it cannot be modified.

Yes. The ‘Balance Dashboard’ displays the leave balance.

Yes! The applicant will get the notification on the change in the status of his/her application.

The applications can be approved by the reporting manager and up-the-line hierarchy that has been configured in the Biot app.

Currently, only one approval level can be set up. But, the reporting manager or anybody higher on the corporate structure can approve the application of a user.

No! The user will have to check his/her attendance manually for the status.

Geo-tagging is a feature of the Biot application where the current location (longitude and latitude) of the device is captured when the user Checks In or Checks Out.

The user’s geo-location can only be tagged while marking of his/her attendance through Face Recognition, and with each task entry.

The users can view their respective locations, whereas the admin and sub-admin can view the location of all the users.

No, the Biot app doesn’t track live location of the user. It only captures the location of the user while marking attendance through Face Recognition, and with each task entry.

No! Currently, the Biot application does not support Geo-Fencing feature.

Go to Main Menu > Attendance – for the selected date, tap & hold on the row and select “View Punches” to get the punch details of user with the location and task description.

No! The information cannot be exported in excel format.

No, very minimal battery is drained. The Biot application only fetches the location for a single instance while marking attendance. It doesn’t continuously fetch for the phone location.

Yes! It can be done from the phone settings.
Note: While marking attendance through Face Recognition, the location should be enabled otherwise attendance won’t be marked.

No! The admin won't get any such alert.

Notifications are auto-displayed when your phone’s screen is locked. In the Biot app, you need to go to Dashboard and click on the bell icon in the top-right corner to check notifications.

The notifications depend on the type of user registered on the app. In general, the app displays Application-based, Attendance base, and Alarm-based notifications.

Go to Main Menu > Dashboard > Click on the Settings symbol in the top-right corner > Enable/Disable the desired notification.

Yes. To do that, go to Main Menu > Dashboard > Click on the Delete button to clear all notifications.

Go to Main Menu > Dashboard – click on the “Settings” icon in the top-right corner and select ‘Change Password’. To change the login password: mention Current password, New password, Confirm password, and then click on ‘Update’.

On the Login screen, click on “Forgot Password?” and mention the username (i.e., registered mobile no.). A verification code will be sent to the registered mobile no. and e-mail ID. Enter the verification code, along with New Password, then Confirm Password. Click on ‘Update’.

The subscription details are available, only, to the Admin User. To see subscription details, Go to Main Menu > Select User: Profile (and click on the Name).

Yes, the Admin User has the rights to migrate to a higher subscription plan anytime from the profile page. Go to Main Menu > Profile > Manage Subscription – select the plan to be upgraded to and click on ‘Continue’ at the bottom.

Note: The amount and the duration of the plan will be auto-adjusted, based on the previous information and there will be no refund of existing plan amount.

Yes, the Admin User has the rights to migrate to a lower subscription plan anytime from the profile page. Go to Main Menu > Profile > Manage Subscription – select the plan to be upgraded to and click on ‘Continue’ at the bottom.

Note: The amount and the duration of the plan will be auto-adjusted, based on the previous information and there will be no refund of existing plan amount.

Kindly drop your query to us at support@biotworld.in along with contact details.

The subscription gets cancelled, if the plan is not renewed. In case of any in-App purchases, you can cancel it from your Google Play Store ‘Subscription Menu’ or Apple iOS App store account.